Without question, the greatest resource for information on the RED ONE is REDUSER.net, a forum created for the RED community.

At RED Digital Cinema, we have a customer support team known as the Bomb Squad that is here to help with any questions that you have. RED will help you design your RED ONE purchase to perfectly meet your individual needs. Contact the Bomb Squad.

New camera owners are contacted following their camera's delivery and invited to a RED Day boot camp, where camera function, available accessories and edit workflow is explained. These RED Day events are currently by invitation only and available only to owners who have received their cameras.

For non camera owners, RED has opened the RED Store at its Southern California Lake Forest facility. At the RED Store is a product specialist who can explain camera function and workflow solutions, while providing a RED One "hands on" experience. Store hours are 9-5, M-F. The store also offers on-site sales of all available non-backordered accessories. Call (949) 206-7900 for additional information.

RED currently has no provision for will call at the RED facility. In time, and as resources allow, RED will make it possible to take delivery of your camera at our Southern California facility, but currently we do not have the man power to support an on-site retail delivery.

RED's tech support team is available 24/7 for hardware and firmware-related concerns. For time-critical issues, you can reach RED by phone at 949.206.7900, Monday-Friday from 8am to 5pm PT. After hours by telephone, please leave a voicemail for Technical Support and a Technical Support Representative will be immediately paged. For non time-critical issues you may use the Contact Us webforms on RED.com red.com/contact_us and create a Technical Support Ticket.

For software concerns, please note that REDCINE, RED Alert!, RED Log and Transfer Plugin are all BETA software and community-supported. Support can be found on the REDUSER 4k WORKFLOW forums. RED's internal workflow experts address issues on the 4k forums as much as possible.

RED literally gets requests daily for sponsorship. Although we would love to be involved with all the great ideas and programs presented us, we have been overwhelmed with simply bringing cameras to market. We have taken orders for over 5000 cameras and have, just recently, fulfilled the backorder.

With new development in the wings, RED's resources continue to be stretched thin, both in manpower and in product. In order to provide the exceptional performance to price ratios that RED has achieved in their revolutionary offerings, our overhead is cut to the bone, eliminating the traditional costs of advertising and promotion. This currently prevents us from offering sponsorship or support for all the great projects and events that are presented us. As the company matures and success brings with it additional resources, we will enjoy giving back to the community in as many ways as we can.