What do I do if I have problems on set or in post?
Last Updated at Apr 29 by admin
RED’s tech support team is available 24/7 for hardware and firmware-related concerns. For time-critical issues, you can reach RED by phone at 949.206.7900, Monday-Friday from 8am to 5pm PT. After hours by telephone, please leave a voicemail for Technical Support and a Technical Support Representative will be immediately paged. For non time-critical issues you may use the Contact Us webforms on RED.com red.com/contact_us and create a Technical Support Ticket.
For software concerns, please note that REDCINE, RED Alert!, RED Log and Transfer Plugin are all BETA software and community-supported. Support can be found on the REDUSER 4k WORKFLOW forums. RED’s internal workflow experts address issues on the 4k forums as much as possible.