What should I do if REDCINE fails to export or hangs up?
Last Updated at Apr 29 by admin
If you are experiencing any issues with REDCINE, you may want to reinstall it or update it. There is a procedure that must be used in order for the new installation to run properly. First you will want to delete the REDCINE folder from your system (make sure you don’t have any projects or snapshots saved there that you wish to keep).
On a Mac you will find the Redcine folder here:
System Hard Drive>Library>Redcine
On a PC you will find it here:
C:\Documents and Settings\All Users\Application Data\REDCINE
Once this folder has been deleted you can download the latest version of Redcine from red.com/support and install it. This procedure should be followed whenever Redcine is reinstalled.