Support

How do I learn more about RED CAMERAS?

Without question, the greatest resource for RED information is REDUSER.net, a forum created for the RED community. Almost any questions about RED cameras, from its operation to workflow, are addressed on the reduser site. Currently, in the Los Angeles area, home to the largest percentage of cameras in the world, there are classes under way, supported by RED, and receiving great feedback as the ultimate learning experience for the RED Revolution. Offered as two separate 3 day courses, Camera Production and Post Workflow, and combined into a one week training program, REDucation offers the best all-around introduction to RED Science. Plans are underway to spread this learning experience world-wide.

Is there someone to help me configure my RED ONE?

At RED Digital Cinema, we have a customer support team known as the BOMB SQUAD that is here to help with any questions that you have. RED will help you design your RED ONE purchase to perfectly meet your individual needs.

Can I come to RED for a camera demo?

RED has opened the RED Store at its Southern California RED STUDIOS HOLLYWOOD facility. At the RED Store is a product specialist who can explain camera function and workflow solutions, while providing a RED ONE "hands on" experience. Store hours are 9-5, M-F and the phone number is (323) 993-5681. The store also offers on-site sales of all available non-backordered accessories.

What do I do if I have problems on the set or in post?

RED's tech support team is available 24/7 for hardware and firmware-related concerns. For time-critical issues, you can reach RED by phone at 949.206.7900, Monday-Friday from 8am to 5pm PT. After hours by telephone, please leave a voicemail for Technical Support and a Technical Support Representative will be immediately paged.

For non time-critical issues you may use the Contact Us webforms and create a Technical Support Ticket. For software concerns, please note that RED post solution software is all BETA software and community-supported. Support can be found on the REDUSER WORKFLOW forums. RED's internal workflow experts address issues on the 4k forums as much as possible.

Would RED be interested in supporting/sponsoring/supplying my project?

RED literally gets requests daily for sponsorship. Although we would love to be involved with all the great ideas and programs presented us, we have been overwhelmed with simply bringing cameras to market. With the current EPIC and SCARLET programs placing extraordinary resource demands on us, RED's bandwidth continues to be stretched thin, both in manpower and in product.

In order to provide the exceptional performance to price ratios that RED has achieved in their revolutionary offerings, our overhead is cut to the bone, eliminating the traditional costs of advertising and promotion. This currently prevents us from offering sponsorship or support for all the great projects and events that are presented us. As the company matures and success brings with it additional resources, we will enjoy giving back to the community in as many ways as we can.