What is involved in getting a complete, working RED ONE? What do I have to buy?
This is actually a loaded question because the camera is only the tip of the iceberg, when considering the need for tripods, microphones, lighting and post workflow solutions. But to get the camera up and running, at minimum, would require a RED ONE body, a lens, a monitor, a power source and recording media. The cost of a Basic Package, the minimum kit required for a working RED ONE, would be around $19,900. In its most basic configuration a RED ONE package would consist of the following: RED ONE body ($4,000), RED Base Production Pack ($1,250), RED PRO 18-85mm Lens ($9,975), RED Power Pack ($1,450), RED 7" LCD ($2,500), RED 64GB REDMAG SSD ($725).
Why does the RED ONE use 19mm rods when everyone uses 15mm?
We understand that US West Coast rental houses have standardized on 15mm, but RED has chosen 19mm as a standard, primarily due to the robustness and strength that it offers, in addition to its acceptance as the new standard on US East Coast and Europe. We have provided the option of using 15mm systems with our 15mm rod adaptors.
What tripods are recommended for the RED ONE?
There are many excellent tripods available for the RED ONE made by O'Connor, Cartoni, Miller and Sachtler, just to name a few. RED recommends, at minimum, a fluid head capable of supporting a minimum of 40lbs., such as an O'Connor 1030HD PRO. Optimum would be a head capable of greater load, such as the O'Connor 2060HD.
What type of lens can I put on a RED ONE?
The RED ONE offers a variety of choices when it comes to lens options by virtue of its interchangeable PL lens mount. Most PL mount lenses are compatible and capable of covering the full sensor area. With a Canon or Nikon mount adapter (replacing the removable PL mount), one can use traditional Canon and Nikon 35mm still camera lenses and also have full sensor coverage. S16 lenses with PL mounts may also be used, but for use with 2K recording only, as the coverage will be insufficient for full sensor.
Why is a RED ONE PL mount special?
RED has developed an industry revolution by introducing an adjustable PL mount, forever eliminating mount shimming to achieve accurate back focus.
Who makes RED lenses?
RED has taken upon itself to offer optics that are as revolutionary as the camera they attach to, both in price and performance. To achieve this end, RED has searched the world for the best partners to meet this goal. Suffice to say, when RED puts their name on a lens, it is a design specific to RED and not available from anyone else. It is more the rule than the exception that camera companies in the rarified world of Digital Cinema, be it HD, 2K or 4K, go to the experts in optical design and sources are always held in confidence.
Do the information pins work on the RED ONE?
The i-pins were enabled on Build 17 to operate with S4/i enabled hardware.
Does RED offer a Canon mount for the RED ONE?
RED does not offer a Canon lens mount. There are several manufacturers on the market offering Canon mount adaptors. Be sure to contact RED Customer Service before adapting your RED camera to verify that the mount does not void your RED warranty.
What types of microphones does RED support?
RED is compatible with both self powered microphones as well as mics requiring 48V phantom power. It is recommended that the microphone has an output sensitivity ranging between -30db and -60db.
Can I utilize Phantom Power for my mics?
Yes, the RED ONE supplies 48V phantom power.
Can I use a remote to control the RED ONE?
Yes, the RED ONE provides 2 GPIO trigger interfaces
What is the resolution of the RED BOMB EVF™ (OLED)?
The resolution of the RED BOMB EVF™ (OLED) is 1280 x 1024.
Are the LCD/EVF and drive cables interchangeable?
The cables for the LCD and EVF are interchangeable, however, their respective connectors on the camera are not, each providing a different output. Traditionally, the Right Angle to Straight connector cable was configured for the EVF and the Right Angle to Right Angle connector was designed for the LCD, but either cable can be used on both. The Drive cable is not compatible with either monitor.
Why do I see menu information on the LCD and EVF, but not on the HDMI output?
The RED ONE offers all outputs enabled, supporting a RED EVF, RED LCD, (3) HD-SDI outputs and one HDMI output simultaneously, with two of these outputs supporting full GUI overlay graphics. Default for GUI (menus) is RED EVF and RED LCD. If either monitoring option is not present, GUI overlay is available to the HD-SDI or HDMI outputs. So, the GUI overlay can only be sent to two monitoring options at a time.
Can I use alternative LCDs on the RED ONE?
The HDMI port would be recommended for any other manufacturer's LCD product. The RED ONE does not offer a standard definition monitor port.
What size batteries can I use on the RED ONE and what is the running time?
The RED BRICK® battery rated at 140Wh will provide 2 hours of camera on-time, whether in standby or record mode. The V-lock system that we provide is an industry standard allowing the use of other manufacturer's cells, although not allowing the camera-intelligent features of remaining time/battery status that the RED BRICK® offers.
Does RED recommend the use of third party accessories?
RED values the support of third party manufacturers and welcomes the addition of many products hitting the market to join the RED Revolution. Although we don't authorize or put our "seal of approval" on all accessories, we certainly encourage the creative process that generates new items that we haven't even thought of. The ultimate decision of purchase is left to the consumer.
How do I know when backordered items become available?
You will receive an email notification regarding the availability of your backordered product one week before we expect to ship. If you would like to make any shipping adjustments at that point, you may reach out to your Bomb Squad rep.
What is the BOMB EVF (OLED) Upgrade Program?
RED is offering an upgrade program for existing BOMB EVF (LCOS) owners to BOMB EVF (OLED) that utilizes advanced OLED technology in the field to display true blacks and color accurate images. The cost of the BOMB EVF Upgrade Program is $1,200. If your BOMB EVF (LCOS) was purchased between March 14 and April 15, 2012, you may receive an OLED upgrade for the reduced price of $900. Please contact upgrades@red.com for more information.
What happens after I contact upgrades@red.com?
You will receive an email from RED SUPPORT with the BOMB EVF Upgrade Program payment details, RMA instructions and shipping information. Before we issue the RMA number to send your BOMB EVF (LCOS) to RED, we will need to receive payment in advance for the upgrade. You will then have 30 days to deliver your BOMB EVF (LCOS) to RED.
Do I need to send in the RED Arm (5"), EVF Cable and BOMB EVF Box?
No. Send in your BOMB EVF (LCOS) unit and BOMB EVF Case only.
Will I be able to send my BOMB EVF (LCOS) to either RED HEADQUARTERS or RED EUROPE LTD for the BOMB EVF Upgrade Program?
Yes.
Can I drop off my BOMB EVF (LCOS) at the RED Store located at RED Studios Hollywood?
No. You can drop off at RED HEADQUARTERS or RED EUROPE LTD if scheduled in advance.
Will I be responsible for the inbound and outbound shipping of my BOMB EVF (LCOS) to RED?
Yes. You will be responsible for shipping costs to send your BOMB EVF (LCOS) to RED and RED will cover shipping back to you after the upgrade. We recommend you use a traceable and insurable carrier when shipping to RED.
Will I be contacted after RED receives my BOMB EVF (LCOS) for the upgrade?
Yes. When we receive your BOMB EVF (LCOS), we will do full factory evaluation. If we detect any issues with your BOMB EVF (LCOS) at that time, we will perform all in-warranty repairs on the spot. If any out-of-warranty repairs are needed, RED will provide you with a service quote for the costs associated with the repairs.
What turnaround time can I expect for the bomb EVF Upgrade Program?
We anticipate about a 5-7 business day turnaround from when we receive your BOMB EVF (LCOS) to when we ship it back out to you. If we get unexpectedly slammed, the turnaround times might be temporarily extended as we work through the spike in volume.
Is there a warranty associated with the bomb EVF Upgrade Program?
Yes. The upgraded BOMB EVF (OLED) and associated parts and labor is warranted for a period of ninety (90) days. All parts replaced by RED during the upgrade are the property of RED and will not be returned to you.
Can I send in my original RED EVF for the BOMB EVF Upgrade Program?
No. Only the BOMB EVF (LCOS) is eligible for the BOMB EVF Upgrade Program.
I already purchased the bomb evf (oled) from your store. can i still send in my bomb evf (lcos) for credit?
No. You can still send in your BOMB EVF (LCOS) for the OLED upgrade.
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