RED warrants all products will be of good quality and workmanship and free from material defects. Upon the expiration of the time periods identified below, all liabilities of RED will terminate. In no event shall RED be liable for consequential damages. RED may use refurbished parts for repairs or replacements.
A Standard Warranty is granted to the original purchaser by RED for a period of one (1) year, parts and labor, for the camera and camera accessories, Digital Media, RED ROCKET, and REDRAY device, excluding Batteries. Standard Warranty for Batteries is ninety (90) days or charge cycles of less than 400, whichever comes first. The Standard Warranty covers parts and labor charges for products that have been returned pre-paid shipment to an Authorized Service Center. All warranty returns shall be done in accordance with RED’s warranty Return Merchandise Authorization (“RMA”) policy. Any repaired or replaced product shall be warranted as set forth in this section for a period the greater of (i) the balance of the applicable warranty period relating to such product or (ii) ninety (90) days after it is received by Buyer. Only the components that were repaired or replaced will be eligible for the 90-day period as set forth above. The Standard Warranty effective date is the date of “ex works” from Irvine or when Buyer picks up product at designated RED shipping facility.
MYSTERIUM-X SENSOR UPGRADE STANDARD WARRANTY
The RED MYSTERIUM-X Sensor and associated parts and labor is warranted for a period of ninety (90) days. All parts replaced by RED during the upgrade are the property of RED and will not be returned to Buyer.
RED REFURBISHED PRODUCT STANDARD WARRANTY
RED Refurbished Product Standard Warranty – All RED products sold as refurbished are warranted for a period of ninety (90) days.
Certain RED products may contain an additional warranty beyond the Standard Warranty. Such a warranty only applies if the warranty is expressly contained on the product invoice. The warrant covers parts and labor for the period specifically stated on the product invoice.
A non-transferable Extended Warranty (RED Armor) is available on select products for an additional cost. The Extended Warranty may only be purchased once during a product’s lifetime and must be purchased prior to product shipment. The Extended Warranty is for a period (specified on the invoice) after the standard warranty ends, covering parts and labor for the covered product. The Extended Warranty does not cover Digital Media and Batteries. The Extended Warranty is non-transferrable. If the covered product is sold, the Extended Warranty automatically terminates. The Extended Warranty covers parts and labor charges for covered products that have been returned pre-paid by insured shipment to an Authorized Service Center. All Extended Warranty returns shall be done in accordance with RED’s RMA policy. In the event of a covered claim, RED will repair or replace (at RED’s discretion) the product with a new, rebuilt or refurbished product of equal or similar features and functionality. Any repaired or replaced product shall be warranted for a period the greater of (i) the balance of the applicable Extended Warranty period relating to such product or (ii) ninety (90) days after it is received by Buyer. Only the components that were repaired or replaced will be eligible for the 90-day period as set forth above. The Extended Warranty is only available once per product.
LIMITATIONS OF WARRANTY
All RED warranties do not cover (a) maintenance, repair or replacement necessitated by loss or damage resulting from any cause other than normal use and operation of the product in accordance with the RED’s specifications and owner’s manual, including but not limited to: theft, exposure to weather conditions, operator negligence, misuse, abuse, improper electrical/power supply; (b) alterations, modifications or repairs by Buyer or unauthorized third parties; © accident, disaster, improper handling or storage, droppage, modification to the camera, opening the camera body, use of non-RED cables, use third party accessories or acts of nature or any other peril originating from outside the product; (d) transportation damage, lack of maintenance, defective batteries, battery leakage; (e) cosmetic damage or other non- operating parts; and (f) charges related to “No problem found” diagnosis. Removal or modification of camera lens mount voids any and all warranties except when the lens mount is replaced by the Buyer with a RED approved lens mount. Breaking the seal on the camera body or removing the adjustable backfocus assembly is prohibited and voids any and all warranties unless otherwise approved by RED. Any parts replaced by RED during warranty repair are the property of RED and will not be returned to Buyer. RED may use refurbished parts for repairs or replacements.
RED products are compatible with RED software, RED parts, and RED products only. Use of any software, parts, or products other than RED or RED approved software, parts, and products voids any and all warranties.
EXCEPT AS SPECIFICALLY SET FORTH ABOVE, RED AND ITS LICENSORS MAKES NO WARRANTIES, CONDITIONS, REPRESENTATION OR TERMS, EXPRESS OR IMPLIED, WHETHER BY STATUE, COMMON LAW, CUSTOM, USAGE OR OTHERWISE AS TO THE RED PRODUCT OR ANY COMPONENT THEREOF, INCLUDING BUT NOT LIMTED TO NON-INFRINGEMENT OF THIRD PARTY RIGHTS, INTEGRATION, MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR ANY PARTICULAR PURPOSE. RED AND ITS LICENSORS DOES NOT WARRANT THE PERFORMANCE OR RESULT OF THE RED PRODUCT.
THE SOLE REMEDY UNDER THIS WARRANTY SHALL BE THE REPAIR, REPLACEMENT, OR CREDIT FOR DEFECTIVE PARTS AS STATED ABOVE. THIS WARRANTY IS THE SOLE WARRANTY GIVEN BY RED AND IS IN LIEU OF ANY OTHER WARRANTIES EITHER EXPRESS OR IMPLIED. THIS WARRANTY EXTENDS TO THE BUYER AND IS NON-TRANSFERABLE TO OTHER THIRD PARTIES. RED WILL NOT BE LIABLE FOR ANY PROPERTY DAMAGE, LOST TIME, OR LOST DATA RESULTING FROM THE FAILURE OF ANY PRODUCT OR EQUIPMENT OR FROM DELAYS IN SERVICE OR THE INABILITY TO RENDER SERVICE.
California Only – With respect to California Buyers, the Extended Warranty may be cancelled by Buyer for any reason, including, but not limited to the covered product is lost, stolen or destroyed. If Buyer cancels the Extended Warranty within 30 days from the purchase of the Extended Warranty in writing and has made not Extended Warranty claims, Buyer will be refunded the full Extended Warranty purchase price. If the Buyer cancels the Extended Warranty after the 30 days, the Buyer will be refunded a pro-rated amount of the Extended Warranty price, less any claims paid, less an administrative fee of 10% of the Extended Warranty price, unless otherwise precluded by law.
THIRD PARTY WARRANTY
RED does not honor warranty agreements extended by third parties. Only warranty agreements granted by RED will be honored by RED.
RED RE-CERTIFIED PRODUCT WARRANTY
All Electronic Products (e.g. RED One, RED LCD, RED Pro LCD, RED EVF) that are not possessed by the original Buyer may be sent to an Authorized RED Service Center for an evaluation fee of $100. RED will provide a quotation for the re-certification of the product to existing RED product specifications at time of repair. The Customer is responsible for all costs associated with such re- certification, such as troubleshooting, diagnosis, repair, test, calibration, and shipping costs. The evaluation fee will be applied to the cost of the re-certification if the cost of the re-certification is greater than the evaluation fee. Upon completion of re-certification, customer may be offered a RED Re-Certified Product Warranty and/or a RED Armor Extended Warranty for an additional cost.
“Customer” is defined as an entity who obtained RED product by other means than directly from RED. Product re-certification is only available to a Customer and is limited to a one re-certification per Customer upon a change of ownership. As part of the process, RED will register the Product to the new Customer.
A RED Re-Certified Product Warranty is valid for a period of ninety (90) days for the camera and camera accessories after the warranty is accepted by the Customer. RED Re-Certified Product Warranty is not available for Digital Media and Batteries. Customer may be eligible for the Extended Warranty if a product is Re-Certified within one year of original purchase, for an additional cost. RED Re-Certification Product Warranty is subject to Warranty Limitations listed in Section 6a above.
Product that no longer qualifies for Warranty Repair may be sent to an Authorized RED Service Center for an evaluation fee of $100. RED will provide a quotation for the repair of the product. The Customer is responsible for all costs associated with such refurbishment, such as troubleshooting, diagnosis, repair, test, calibration, storage, and shipping costs. The evaluation fee will be applied to the cost of the refurbishment if the cost of the refurbishment is greater than the evaluation fee. Any repaired or replaced product shall be warranted for ninety (90) days after it is received by Buyer. Only the components that were repaired or replaced will be eligible for the 90-day period. Any parts replaced by RED during non-warranty repair are the property of RED and will not be returned to Buyer. RED may use refurbished parts for non-warranty repair.
STORAGE FEES ON WARRANTIED PRODUCTS
Storage fees will be charged on products that are not claimed within thirty (30) days of repair or evaluation. Storage fees will be charged at RED’s then current storage fee rates. Products not claimed after six (6) months will be considered abandoned and will become the property of RED automatically, without notice.