HOW WE COLLECT THE INFORMATION
There are many ways that RED may obtaininformation from you: (1) via signup on any RED website(s); (2) from an online,email, retail, fax or telephone purchase; (3) from navigational informationabout where visitors go on our website; (4) when you enter any REDsweepstakes/giveaway; (5) any time you submit a business reply, product,orwarranty card; (6) when you sign up at an RED Store; (7) upon contacting customerservice to request RED communications; and (8) upon signing up atan event. This information may be collected by RED or by vendors/service providersretained by RED and obligated to maintain your personal information ina confidential manner.
THE INFORMATION WE COLLECT
When you register on-line to receive our productinformation, you will need to provide us with your name, address and emailaddress. When you make a purchase through RED’s website, you alsowill need to give us your telephone number and credit card number sowe can process your payment and contact you in the event of any problems withdelivery. If you contact our customer service department, you may needto provide us with additional information so that we can respond to yourquestions or concerns as completely and thoroughly as possible. In orderto provide users and subscribers with the most efficient and enhanced serviceand to better understand your preferences, we may request your gender,year of birth, sports of interest, shopping preference and product interest.Whether or not you provide this information is entirely up to you.We also may collect additional non-personally identifiable information(forexample, browser version, IP address) which will provide information regardingthe general use of our website. The navigational information allowsus to see which areas of our website are most visited and helps usimprove the quality of your online experience by recognizing and delivering moreof the most desired features and services.
HOW WE USE THE INFORMATION
- To administer a contest, promotion, survey or other site feature and to provide you with the relevant products or services (for instance to deliver a prize you may have won in a contest).
- To send you information/materials via email or mail about products, offers and news we think could interest you. This information may relate to products, offers and news of RED. We only send you this if you have opted-in to receive RED catalogs or email messages.
- To analyze visits to the website and learn about the interests of our visitors in the aggregate and to better understand your personal interests and needs, so we can improve our products and services and deliver to you the type of content, features and promotions that you are most interested in.
- The information obtained from registration on-line is utilized to improve your web experience with RED by enabling you to obtain a faster checkout for purchases and/or opt-in to receive occasional emails, which provide you with the latest and greatest information regarding RED and its products.
The information we ask for when you order on-line is used only to complete theorder, to confirm the order and to confirm shipment of the order. You may,upon placement of an order, opt to allow RED to save the information fora speedier checkout process the next time. This information is then storedonly for the purposes of faster checkout and is not used for any otherpurpose.
- Remember the items in your shopping basket
- Recognize you when you return to our website
- Analyze visitor behavior
You can choose to have your computer warn you each time a cookie is being sentor you can choose to turn off all cookies. You do this through your browsersettings. Please note, however, that by deleting our cookies or disablingfuture cookies you may not be able to access certain areas or featuresof our website. We also work with other companies who use tracking technologies,including web beacons, to serve ads on our behalf across the internet.These companies may collect non-personally identifiable information aboutyour visit to our website about your interaction with our communications,includingadvertising and emails. If you object to web beacons, we recommend thatyou follow the instructions for deleting existing cookies and disabling futurecookies. We will still know how many of our emails are opened and wewill automatically receive your IP address, a unique identifier for yourcomputer or other access device but we will not identify you as an individual.
SHARING INFORMATION WITH THIRD PARTIES
RED has a company policy not to flood people with email correspondence,butsimply to give you periodic information so you can stay up to date onwhat RED is offering. RED will send emails to you only if you ask for themand you can easily unsubscribe at any time you want by calling our customerservice department at (949) 206-7900 or by following the instructions containedin the email. RED also uses your email address to confirm your orderand to confirm shipment of your order and to respond to any inquiries youmake on-line. All emails you receive will provide you with information asto how to get off the email mailing list if you so desire.
If you would like to update your mailing information or wantyour name and address removed from RED’s direct mailing list you can giveus a call at (949) 206-7900.
If you are under 14, you should surf RED.com only withinvolvement of a parent or guardian. Although RED does not specifically directits website, catalogs or emails to children, RED strives to provide childrenwith as much customer service as possible without violating their privacyrights. For their protection, RED asks that anyone under 14 years ofage not attempt to register with RED or otherwise provide RED with any personalinformation without the consent of a parent or legal guardian.
ACCESS TO YOUR PERSONAL INFORMATION
RED will provide you with access tothe personal information you provided to RED by allowing you to view,updateor correct your information. In order to protect your privacy, RED takessteps to verify your identity before granting you access to the private informationor enabling you to make corrections. RED will accomplish this throughthe use of passwords and personal data. If you want to find out whatpersonal information RED holds about you, please contact our customer servicedepartment at (949) 206-7900. We may charge you a small fee for providingthis information.
Our web site’s bunker security system is armed with a sentry systemto monitor activity and prevent any unauthorized disclosure of credit cardnumbers or other personal information. In addition, we utilize a licensed systemfor credit card authorization and fraud detection. We use industry standardSSL (Secure Sockets Layer) encryption to protect the confidentiality ofyour personal information.
OPT OUT / UNSUBSCRIBE
You may request to stop receiving communications fromRED at any time. You can choose to cancel emails only, snail mail onlyor both by calling our customer service department at (949) 206-7900.Also,all emails you receive will provide you with information as to how toget off the email mailing list if you so desire. It takes some time toput opt outs in effect so you may still receive catalogs or emails fromREDfor several weeks after your request is received. You may also requestto opt out of RED retaining your personal data by calling our customer servicedepartment at (949) 206-7900.
UPDATES TO PRIVACY INFORMATION